Disclosure

Disclosure Information About DormFIN Financial Services DormFIN Financial Services, FSP1004306 is a Financial Advice Provider (FAP) that holds a license issued by the Financial Markets Authority (FMA) to provide financial advice services.

You can find us listed on the Financial Service Providers Register at fspregister.companiesoffice.govt.nz

We provide personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs.

Our goal is to find the best possible solution for our clients while acting in the client’s best interest. We strive to be transparent in all phases of the advice process and to act with due care in diligence when giving advice. The conditions of our license allow us to provide the following financial advice services:

• Personal Life Risk & Medical Insurance

We do not offer investment planning or retirement planning services. If you would like personalized advice about your KiwiSaver, DormFIN can refer you to an investment specialist that can help.

Personal Life Risk & Medical Insurance

DormFIN provides personalised advice that takes into account your individual circumstances to determine the personal risk products that best meet your personal goals and needs. We follow a documented advice process that uses your personal situation to work out what’s important to you, what products you need, and how much cover you should have in place. We then recommend the provider that offers the cover most suited to your stated preferences.

Providers we work with

DormFIN has chosen to work with the following personal risk insurers:

- AIA

- Partners Life

- NIB

- Asteron

- Fidelity

- Chubb

- Southern Cross

- Accuro T

his means that DormFIN will only consider the providers listed above when recommending a product to meet your personal risk insurance needs.

How we are paid

DormFIN does not charge any upfront fees for our risk advisory services. To ensure advice remains accessible, we are paid a commission by the provider of any product you put in place on the back of our recommendation.

• DormFIN completes internal and external reviews of our advice process to ensure we follow a thorough review process that puts client interest first.

Our Duties

Under the Financial Markets Conduct Act 2013, it is the duty of [FAP Name] and our advisers to:

• meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
• give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
• exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
• meet the standards of ethical behavior, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice.

What if something goes wrong

We value the ability of our clients to provide feedback about the service they have received as well as the opportunity to put it right when they are unhappy with any aspect of our service. If you would like to raise concerns about the service you have received, we have an internal complaint process that we will follow when we receive your formal complaint. Our internal process involves:

1. Requesting your complaint in writing

2. Acknowledging the receipt of your complaint within 14 working days of receiving it.

3. Investigate your concerns by speaking with all the involved parties and reviewing all the documentation we hold on file.

4. Provide a formal written response within 28 days of acknowledging your concerns.

If you would like to make a complaint, please email: duane@dormfin.co.nz If you are unsatisfied with the outcome of our internal complaints process, you are able to escalate it to our dispute resolution scheme:

Scheme: Financial Dispute Resolution Service

Address: Freepost 231075 PO Box 2272 Wellington 6140

Telephone number: 0508 337 337

Email address: enquiries@fdrs.org.nz

They are an independent dispute resolution service provider that helps resolve complaints about financial service providers, free of charge.